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I'm Olaide

IT Support Engineer.

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About

Let me introduce myself.

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Mission-driven Support/Front End Engineer with a passion for technical support and thoughtful UI design and collaboration. I’m a team player with three years of experience working in the technical engineering field, two of which involved working as 0365 Support Engineer and Gsuite Support Engineer.

Profile

➢ Energetic and enthusiastic Front End Developer/Technical support representative with 3 years experience in customer relationship.

➢ Proficient in expressing technical information in a creative and simple manner

➢ Diagnosing product issues using programming and IT knowledge to explain situation in a concise and simple manner

➢ Result focused and Success driven

  • Fullname: Olaide Olayanju
  • Job: Support Engineer
  • Website: #www.olaidequadri.com
  • Email: olaide.olayanju@outlook.com

Skills

To demonstrate the scope of my skill and professional competencies, please take a moment to review my attached below highlighted and my CV.

● Great command of written and spoken English.

● Empathetic and patient mindset

● Strong attention to details.

● Strong project management skills.

● Data analysis

● Flexibility & open-mindedness to consistency learn new things.

● Troubleshooting O365 (SharePoint and OneDrive) applications issues and finding bugs and resolutions.

● Managing of CMS application

● Providing solutions using remote/onsite diagnostics, troubleshooting techniques.

● Web Development using HTML5, CSS3, JavaScript, ES6, tachyons, Redux and React JSX syntax.

  • 70%
    Office 365 workloads
  • 80%
    SharePoint Online
  • 80%
    OneDrive for Business
  • 60%
    Microsoft Teams
  • 60%
    Azure Active Directory
  • 70%
    JavaScript(REACT JS)
  • 80%
    HTML & CSS3
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Resume

More of my credentials.

Have being able to work as technical support and front-end application Engineer offer the years, while most of my experience has been in the business world. I have experience in building web and mobile applications front-end using REACT JS and i beleive my experience in technology driven field will be an asset to any IT organisation.

Work Experience

Support Engineer

Sept 2019 - Present

Tek Experts Nigeria

Enthusiastic technical support engineer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of M365 environment and cloud services. Motivated to learn, grow and excel in the IT industry.

  • Troubleshooting O365 (SharePoint and OneDrive) applications issues and finding bugs and resolutions.
  • Handle advanced technical support issues
  • Providing solutions using remote/onsite diagnostics, troubleshooting techniques.
  • Create support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Collaborate with domain experts (SMEs) and Microsoft Senior Escalation Engineer (SEEs) when additional support is needed

    • Support Engineer

    May 2018 - March 2019

    Olivet Cloud Solutions

    Incorporated as integrated IT Solutions Company, Olivet offers entity specific software development, customization and integration of complex enterprise level solutions. Below are various projects i participated as an IT support technician and front-end application developer

  • Responsible for diagnosing and escalating products issues for proper intervention
  • Designed front-end application for the listed projects below:
      • Soatec Engineering| BQC Consultant Ltd| Studio 3 Architects| Edigit Technology
  • Developed an Ecommerce platform Pat Nigeria Dishes, whilst i was responsible for the front end architect and development. Technoulogy used: HTML5, CSS3, Javascript, ES6, and Bitbucket
  • Managing MDCN Freshdesk and Olivet Cloud Freshdesk issues

    • Demand Generation Intern

    July 2015 - Dec 2015

    Olivet Cloud Solutions

    Responsible for generating emails and design template using Madmimi, Mailchimp and wordpress technology for marketing campaigns.

    Education

    Bachelor Degree

    October 2014 - June 2017

    Tai Solarin University

    Bsc(Ed) in Computer Science(Second Class Division)

    National Diploma

    July 2010 - June 2012

    Allover Central Polytechnic

    Diploma in Computer Science

    Full Stack Web Development

    May 2018 - Present

    Udemy

    Udemy.com is an online learning platform.

    Portfolio

    Check Out Some of My Works using Pure Javascript ES6 & React.

    The listed works are web based system with pure javascript ES6 and React Technology..

    Liberty

    Gradient Generator

    Pure Javascript
    Pat Nigeria

    Pat Nigeria

    HTML/Css/Javscript
    Smart

    Face Detection

    React Js
    Poll Party

    Party Poll

    React Js
    Soatec Engineering

    Soatec Engineering

    HTML/Css/Javascript
    Contact

    I'd Love To Hear From You.

    Drop your enquiry here, i will be glad to listen...

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    Where to find me

    14 olu street, Oke-ira Ogba, Ikeja Lagos Nigeria

    Email Me At

    phenoms6089@gmail.com

    Call Me At

    Phone: 08060753696